HOW TRIALX EASILY STAYS ON TOP OF CUSTOMER DEMANDS AND REGULATIONS WITH SOC 2 AND HIPAA COMPLIANCE

TrialX is a prominent player in the clinical trials industry that partners with leading pharmaceutical companies to facilitate clinical trials and research.

Priya Menon

VP Operations & Compliance Officer

“Our SOC 2 and HIPAA compliance journey was a breeze with Scytale’s support. Now we’re on top of customer needs and industry regulations, all thanks to Scytale’s team who kept us motivated and on track every step of the way!”

THE CHALLENGES

TrialX, working closely with major pharmaceutical companies, needed to meet specific standards outlined by the NHS. SOC 2 specifically was requested by customers, prompting Priya to reach out to Scytale to take over the process.
Priya understood the importance of being compliant with SOC 2 and HIPAA, but despite her team’s efforts to handle most of the compliance processes themselves, TrialX struggled to document 50% of the requirements, and so expert support was needed.

THE SOLUTION

Weekly Check-ins: Weekly calls with the Scytale team kept Priya and her team on track and ensured everyone had a clear understanding of where they were in the audit-preparation process.
Platform Integrations: TrialX seamlessly integrated their workflows and systems with Scytale to automatically collect evidence for their SOC 2 and HIPAA audits. Priya noted how super simple the platform was during the process, “even for a non-technical person.”
Hands-On Support: TrialX received dedicated support from the Scytale team, whose proactive approach in identifying and addressing compliance gaps proved invaluable to TrialX's journey.
Easy Documentation Management: With Scytale's assistance, TrialX has had a significant improvement in their documentation processes which was initially their biggest challenge. Task reminders and calendar markers facilitated smoother documentation management, ensuring nothing was ever overlooked.
Closing Compliance Gaps: Scytale identified and addressed any compliance gaps to make sure TrialX’s data security is top-notch.

KEY TAKEAWAYS

Scytale’s Ease of Use: Priya noted that Scytale's platform is very easy to use, making compliance less of a headache for everyone involved.
Proactive Support: Priya praised the Scytale team for how proactive they were throughout TrialX’s journey, particularly in keeping TrialX motivated and on track to ensure timely completion of tasks.
Less Auditor Stress: A standout takeaway for Priya was how little involvement her team had with their auditor. With Scytale’s support, TrialX only had to deal with one auditor call, which was a huge load off her team’s shoulders!

End results

Enhanced Customer Trust: By demonstrating a commitment to SOC 2 and HIPAA compliance, TrialX has boosted their reputation as a reliable partner in the pharmaceutical industry.
Secure Handling of Data: With Scytale's help, TrialX can confidently and securely handle sensitive PHI, further instilling confidence and trust in their industry.
Meet Customer Demands: With a SOC 2 report in hand, TrialX is meeting customer demands right away, making it much easier for them to close and secure big deals.

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HOW TRIALX EASILY STAYS ON TOP OF CUSTOMER DEMANDS AND REGULATIONS WITH SOC 2 AND HIPAA COMPLIANCE

THE CHALLENGES

THE SOLUTION

KEY TAKEAWAYS

End results

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